This privacy policy (the “Privacy Policy”) governs the manner in which Cabinet d’Orthophonie l’Envol (the “COE”) collects, uses, maintains and discloses information collected in the course of its activities, according to the Law on the protection of personal information.

This privacy statement applies to the COE website and governs the collection and use of data through the website. By using the Website, you accept the data practices described in this statement.

Information the COE collects and receives

We obtain information about you when you use our website or when you provide it to us via forms on the website.

Analytical information

Like most website operators, COE collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and location. date and time of each visitor request. The COE may also collect information about how customers use our site, for example, by tracking the number of unique views received by pages on the site, or the domains from which customers come. Our goal in collecting non-personal information is to better understand how our visitors use our site.

We record usage data when you visit or use our site, which includes third-party applications and platforms used. The COE also collects potentially personally-identifying information such as Internet Protocol (IP) addresses. We do not use this information to identify our visitors, however, and do not disclose this information except under the same circumstances that we use and disclose personally identifiable information, as described below.

Other information

Some visitors to the COE website choose to interact with us in ways that require us to gather personally-identifying information, such as name, email address and/or phone number. The amount and type of information we collect depends on the nature of the interaction.

A user may also provide personally identifiable information about other individuals, such as contact information for a minor for whom services are requested as a legal representative. If you communicate with the COE by email, if you post messages on our various social networks, if you make telephone calls or calls on your mobile phone, if you communicate through electronic devices or other interactive devices , if you fill out online forms, or if you communicate with the COE by any means, any information provided in this communication may be collected by the COE.

Categories of personal data

The COE may collect personally identifiable information from its customers, potential customers and/or their legal representatives in various ways.

Personal data collected by the COE includes:

Contact data (name, email, telephone number).

We use this information to communicate with you, provide the services you have requested, and inform you of other services available from the COE.

Identifying information (date of birth, name of potential customer)

We use this information to communicate with you, provide the services you have requested, and inform you of other services available from the COE.

Health information (nature of the problem for which the services are requested, reason for the consultation)

We use this information to communicate with you, provide the services you have requested, and inform you of other services available from the COE.

Information sharing

It is COE’s policy to respect your privacy regarding any information we may collect through the Site, email, telephone, or other communications we have with you. We treat confidential information you share with us, such as contact details, with the utmost respect. In each case, we collect such information only insofar as is necessary or appropriate to fulfill the purpose of the user’s interaction with the COE. We do not disclose personally identifiable information other than as described herein and below in the “How COE Uses Information” section. Users can always refuse to supply personally-identifying information, although it may prevent them from engaging in certain Site-related activities.

Tracking Technologies

The COE and our analytics and marketing providers use technologies, such as cookies, beacons, tags and scripts, to analyze trends, administer the site, track users’ movements around the site, and to collect information. demographic information about our user base as a whole. We may receive reports based on these companies’ use of these technologies on an individual and aggregate basis.

We use cookies for tracking page views/usage (log data), service metadata, device information, location information, user settings information and for authentication. Each user can control the use of cookies through their browser. If you reject cookies, you may still use our site, but your ability to use certain features or areas of our site may be limited.

As with most websites, we collect certain information automatically and store it in log files. This information may include Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve the services we provide to you and to improve marketing, analytics or functionality of the site.

We implement Google Analytics features that use display advertising information for Google Analytics demographic and interest reporting. You can opt out of Google Analytics for Display Advertising, to prevent your data from being used by Google Analytics, by visiting the Google Analytics opt-out page.

We, along with third-party vendors (including Google), use first-party cookies (such as Google Analytics cookies) and third-party cookies to report how your ad impressions, other uses of ad services, and interactions with them. Advertising impressions and advertising services are linked to visits to our website. You can learn more about cookies used by Google Analytics advertising features by visiting the Google Analytics privacy policy page.

How does the COE use information?

The COE may use personally identifiable information collected through the Site for the specific purposes for which the information was collected, to communicate with users to provide the requested service or to inform them about services offered by COE, and to improve user experience with the COE.

The COE may disclose personally identifiable information collected from users to its contractors who will use the information for the purposes described above, as necessary to provide the services offered by or through COE and to provide the site itself, and for the specific purposes for which the information was collected. These companies are not authorized to use your personally identifiable information in any other way.

The COE may also disclose aggregate, anonymous data based on information collected from users to potential investors and partners.

Finally, the COE may disclose or transfer personally identifiable information collected from users in connection with or in anticipation of a sale of its assets or business or a merger, consolidation or other reorganization of his company. In such a case, successors will be required to have security measures equivalent to or better than the measures currently implemented by the COE with respect to personal information previously collected.

Corrections, updating, accessing or deleting personal information

Users are free to modify the contact, identification and health data associated with their account as well as that of their child at any time.

In terms of retention and deletion of information, the COE retains information depending on the type of request:

• For people on the waiting list, once services have started, the information is transferred to the user’s file and kept until the end of the services. However, if after 2 reminders the person does not respond to an offer of an appointment, the person’s information is destroyed and he/she is removed from the waiting list.
• For people completing the contact form on our website: until the end of the interaction giving rise to the contact request.

In all cases, if necessary, information is retained to allow us to comply with our legal obligations, resolve disputes and respect our agreements.

You may request access to personally identifiable information as collected by the COE by sending a request to the COE by email to [email protected] We will respond to your request within a reasonable time, or otherwise in accordance with applicable law.

Legal Notice

The COE may disclose personally identifiable information at the request of law enforcement or government agencies or in response to subpoenas, court orders, or other legal process, to establish, protect, or exercise rights legal or otherwise of the COE or to defend against a legal claim or as otherwise required or permitted by law. COE may disclose personally identifiable information to protect the rights, property, or safety of a user or any other person. COE may disclose personally identifiable information to investigate or prevent User’s violation of any contractual or other relationship with COE or the commission of any illegal or harmful activity.

Information security

The COE discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process transactions on our behalf or to provide services. speech therapy services, and (ii) who have agreed not to disclose it to others. We take reasonable measures to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

The information of each user who opens a file at the COE is saved on the cloud server we use, which uses industry standard security measures. The privacy policy of our provider also applies to data backup.

That said, no security measures are perfect or impenetrable, and COE cannot guarantee that information submitted, stored or transmitted from its systems will be completely secure. The COE is not responsible for the circumvention of privacy settings or security measures relating to the Site by any user or third party. In the event of future unauthorized use or personal data breach, the COE will block access and notify all users affected by the access breach by email.

If you have any questions regarding the security of your personal information, you can contact us at [email protected].

Links to third party sites

Please note that the site may contain links to other sites. These sites are not operated or controlled by the COE. COE is not responsible for the privacy practices of these or any other sites, and you access these sites entirely at your own risk.

Confidentiality of minors

Due to the nature of the COE’s business, personal information about persons under the age of 16 may be provided using the COE website. If you are 16 years of age or younger, please ask your parent or guardian for permission before providing personal data and ask them to assist you when you provide personal data to us. If you would like to review or delete this information, contact us at the email address below indicating what you would like to do and we will contact you to take the requested action.

[email protected].

Changes to this policy

We may update this Privacy Policy to reflect changes to our information protection practices. If we make material changes, we may notify you by email (sent to the email address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

To contact the COE

If you have any questions or comments about this privacy policy, you can contact the COE by any of the following methods:

Privacy Officer

Nastassia Colimon

D-851, boulevard St-René O.

Gatineau (Quebec) J8T 7X5

Email: [email protected]

Tel.: 819 718-2037 ext.: 214